Scammers are impersonating City staff and requesting permit payments. These emails are NOT from the City of Richmond. Real project details do not prove an email is legitimate. See the FBI scam alert.
NEVER pay by wire, gift card, P2P app, or crypto based on an email request.
Verify payment requests in iMS or with your assigned City staff using a previously verified contact. Do not use links or contact details from suspicious emails.
Check the full sender address. Primary City domains: ci.richmond.ca.us and richmondca.gov. @usa.com is not a City domain.See all 6 official City email domains
Already paid or shared banking information? Contact your bank immediately and report it at ic3.gov.
Online Services and Permitting System
Issue, Application and Payment Portal
Submit applications, report issues, check status, and pay fees.
Issues, Concerns, Violations
Submit Complaint or Inquiry Report non-emergency Issues, Complaints and Inquiries. To make a complaint about construction work being done without a permit, please phone the Building Division 510-620-6868, Monday - Thursday 8:30 a.m. - 4:00 p.m. Friday 9:00 a.m. - 12:30 p.m. and state that you wish to make a complaint. This call can be made without giving your name or phone number if you wish to remain anonymous.
